Data Protection and Privacy
1. Information we collect
We may request that you provide personal information when offering the Service to you. This personal information may include contact details, copy of identification documentation provide to us at the time of registering for service on Send Wise online, transaction activity, bank account and payment information, the products and services you have with us and your use of them as well as information relating to your device or internet service (such as an IP address and a MAC number).
2. How we use your information
We use the personal information obtained about our customers for the following activities:
a. To communicate with you and to administer, deliver our products and services to you and to help us improve and personalise these Services.
b. To keep you informed about commercial communications in relation to other products or services offered by SendWise or its partners. We may request that you confirm your consent to receive such communications (‘opt-in’) or to indicate that you would not like to receive such communications or that they should be discontinued (‘opt-out’). Where you opt-out, we will not use your personal information for direct marketing
c. To comply with legal and regulatory requirements including but not limited those aimed at preventing money laundering, terrorism financing and related criminal activity
d. To generate generic data to improve the running of our website and to improve customer experience and the operation of our business.
3. Sharing your personal information
We may share your Personal Information with third parties:
a. As permitted or required by all applicable laws and regulations.
b. To allow us to co-operate with law enforcement agencies to identify anyone who uses our Service for Prohibited Purposes. We reserve the right to report to law enforcement agencies any activities that we believe are unlawful including exchanging information with other companies, organisations and agencies for the purposes of fraud protection.
c. To enable us comply with legal, regulatory, security and processing requirements, government and foreign government requirements applicable to us
d. To companies which help us run or improve the running of our business or which help us deliver products and services to you
e. To third parties who provide services to us such as those who help us to process transactions, validate customer information, and help us prevent fraud, theft or loss, protect the rights, property or safety of SendWise or the services provided by us. We will ensure that such partners do not use Personal Information for any other purposes, do not disclose it to anyone else and that they do not retain copies except as necessary to provide services to us or as required by law.
f. In connection with the sale or transfer of our business or any part thereof.
4. Storage, security and retention of your personal information
We strive to comply with all applicable government laws and regulations to maintain physical, technical and procedural safeguards of your personal information with us.
You are responsible for keeping your password secure. You should also be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of personal information transmitted to our site outside our control.
5. Notification in the event of breach
In the unlikely event of a breach in the security of personal information were to occur, we will notify you if you are actually or potentially affected via email or publication on our website. Where permitted by law or where giving notice immediately will increase the risk of harm to end-users overall we reserve the right to delay such notification
6. Opt out
Send Wise maintains record of your personal information and transaction history based on our record retention policies. As a matter of choice you have the right to withdraw your consent to our continuous hold of your personal information by contacting us at firstname.lastname@example.org unless we are required to continue to do so for legal reason